About the employer: 

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. We’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.   

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee can reach their potential.  

About the team: 

The Client Service Centre is a team of professionals who provide service to our policy holders, advisors and administrative staff.  Our team is part of Canadian Operations organization – over 1500 individuals who are guided by the company’s goal to support the financial, physical and mental well-being of Canadians.   

About the role: 

A Client Service Representative will respond to client inquiries via phone, email or chat, providing accurate information on our diverse products and services. If you have a background in finance or insurance, this is a perfect opportunity to put your skills and knowledge to use!  

We are looking for an individual wanting to work in a team-oriented work environment with emphasis on customer service, negotiating and analytical skills.  You’ll help people find the information they are looking for. 

Specialized skills: 

• Computer savvy: While on calls, you’ll be managing information on multiple screens and systems in trying to answer questions from our customers.  You don’t need to be a computer expert, but you are a good typer and know your way around windows.  

• Customer service: Your focus for this role is responding to the needs of the customer.  You have a genuine desire to help others.  You respond appropriately, you maintain clear communication and you find opportunities to make things better for the customer. 

Day/Week in the role: 

This is a front-line customer service role.  Most of your time will be spent responding to customer service inquiries via phone, email or chat messages.  During this time, you will be responsible for entering information into our systems, responding to customer concerns and taking action on their requests.  

The contact centre operates Monday to Friday 8 am to 8pm, EST, which means no late evenings and no weekends. We are closed on statutory holidays too!   

Standard shifts are an 8-hour shift, with the earliest shift being 8:00-4:00 EST and the latest being 12:00-8:00 EST.    

Start times can fall anywhere in between 8:00am-12:00pm EST.  For example, 9:15am-5:15pm EST or 11:00am-7:00pm EST.  

You will work 40 hours per week (including 2 paid breaks and 1 unpaid lunch)  

Key skills: 

Organization: You take pride in ensuring that your tasks are completed with a focus on accuracy and quality with an attention to details.  It could be expressed in such ways as monitoring and checking work or information and seeking clarity in your interactions with customers. You manage your time effectively and are planful and organized. 

Creativity and problem solving: Work well under pressure. You keep your cool even when things are out of your control whether it be time constraints, challenges in completing a task, or responding to unforeseen changes or problems. By listening to our clients, you are able to correctly identify the problem brought forth by the customer and can work at finding solutions.  When necessary, you can take a complex situation and break it down into smaller, meaningful elements. You can make connections between problem and solution (if A happens, then we need to do B). 

Communication/Self-Awareness: Ability to work independently.  Most of your time will be responding to customer inquiries by phone, chat or text.  You’ll be responsible for providing correct information to our customers and responding to their needs. You listen to what is being said by our customers, and you can be clear in your responses. You are tactful and diplomatic. And can convey information. You capture information as necessary in our systems in a way that others can understand. In responding to inquiries from our customers, you assist in responding 

to their needs – however, you are also thinking of the larger picture – predicting what else that customer might need. 

Resiliency: You are resilient, you manage time well and are reliable.  You take responsibility for your own actions and your presence on the job. 

Computer savvy: While on calls, you’ll be managing information on multiple screens and systems in trying to answer questions from our customers.  You don’t need to be a computer expert, but you are a good typer and know your way around windows.  

Customer service: Your focus for this role is responding to the needs of the customer.  You have a genuine desire to help others.  You respond appropriately, you maintain clear communication and you find opportunities to make things better for the customer.  

Additional information: 

Professional Development Opportunities: As an employee of Canada Life, you’ll have 24/7 access to Percipio, Canada Life’s eLearning platform with free access to thousands of courses, videos and eBooks to help advance your personal and professional development.  

Hybrid Work: You will be expected to work in the office one-day per week.  To work at home, you’ll require internet access and a workspace that include at least one external monitor. 

Paid Volunteer Day: We encourage community involvement and giving back. Each employee is entitled to a paid volunteer day per year to engage in charitable activities of their choice.  

Personal Days: Canada Life provides personal days, giving employees extra time to attend to planned or unplanned absences. Personal days are considered paid leaves, not vacation. Maximum number of personal days are 3 per year. They do not accrue.    

Vacation Days: As a temporary employee.  You are entitled to 15 vacation days per year that will be pro-rated to your start date (1.25 days per month).   

About the employer: 

Fasken is a leading international business law and litigation firm, and was voted one of Canada’s Best Employers for 2024. Our firm’s 950 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City, London and Johannesburg and an office in the professional and retail district known as Taza (/Ta-Zah/) on Tsuut’ina lands. Providing strategic and thoughtful advice in all areas of business law, our broad range of clients include close to half of the Fortune 100 companies, as well as corporate clients, government agencies, regulatory authorities, non-profit bodies and individuals. 

About the team: 

The Office Services team is responsible for supporting the day-to-day operations of the Toronto office by providing essential services. This includes receiving and sending mail and couriers of files and items, copying, printing and scanning of documents and the maintenance of our office space through cleaning, security and much more. 

About the role: 

You will report to the Senior Manager, Business Support Services and will be providing support to the team to ensure a productive and organized workplace for everyone. You will work on scanning and filing documents, scheduling, receiving and delivering courier packages and mail, setting up boardrooms for meetings and any other daily tasks within the Office Services team such as tidying up the office supply area and restocking items. 

Day/Week in the role: 

A week in the role may include 65% scanning and filing of documents, 20% package and mail processing, 10% boardroom set up and 5% for any other tasks. 

Key skills: 

Organization: Organization is important for this role in order to keep track of the files and documents that are being scanned and filed to ensure accuracy. You will need to stay organized with any packages and mail being sent and received to ensure that they reach their intended recipient in a timely manner. You will also need to stay on schedule to ensure that boardrooms are set up in the requested configuration for each meeting. 

Communication: You will be interacting with a number of different people throughout your day at work. You will need to keep in contact with your fellow team members on the status of their work with scanning and filing documents. You will also be communicating with members of the firm regarding their couriers and mail, collecting any relevant information needed for delivery or shipment. You will also receive instructions for boardroom set up and any other maintenance related tasks that are needed in the Toronto office. Communication is also important to have with the Senior Manager and other Office Services team members to ensure that you are doing well and if there is any help or clarification needed. 

Teamwork and collaboration: You will be working closely with other members of the Office Services team to provide support to the Toronto office. 

Self-Awareness: This is an important skill to have as we hope you are able to integrate with our teams and see yourself as an integral part of the Office Services team. The role blends a variety of tasks from various functions and allows you to experience different elements of work. We hope that you are able to communicate areas of interest and further develop what you would like to explore while in this role. 

Resiliency: The Office Services team is primarily located in the Business Center area of the office, which may be busy and loud and at times. There are a number of office equipment such as printers located here. You will need to navigate this environment and know of any restrictions, stressors or points of discomfort within the broader office environment and make the team known of this.   

Creativity and problem solving: You may occasionally encounter problems in the course of your work – examples of this may include equipment malfunctions (copier, printer, scanner), delay in communication with internal and external individuals, as well as any miscommunication that may take place. You are encouraged to problem solve and fix issues with the appropriate training and will have the support of other team members and members of the firm.

About the employer: 

Maple Lodge Farms was established in 1955. We are the largest chicken processor in Canada, and we remain family owned. The principles that guided us from our humble beginnings, when Lawrence May sold eggs door-to-door, are the same principles that guide us today: hard work, agricultural wisdom and family values. We are creating a sustainable future by providing  healthy, wholesome, best quality chicken products with a focus on the humane treatment of animals, the responsible use of resources and the positive development of our employees and the communities in which we operate.

About the team: 

The Talent Acquisition team is made up of 4 employees and the HR team is made up of 15  employees. The Talent Acquisition team attracts, assesses and secures top talent to fill open roles in the business and once they join us, together with the HR team, we support, manage and enhance the entire lifecycle of the employee here at Maple Lodge Farms.

About the role: 

Reporting to the Talent Acquisition (TA) Manager, the HR/Talent Acquisition Administrator will be responsible for a number of human resources and talent acquisition administrative tasks including the administration of the internal unionized posting & awarding process, assist in the onboarding of new hires and the preparation and facilitation of the weekly new hire orientation, supporting employees through the launch of the Internal Referral Program and providing backup support to the HR Front Desk.

• Post-secondary Degree, Diploma or Certificate in Human Resources required.
• Recent graduate up to 2 yrs experience in a TA or HR administration role.

Day/Week in the role: 

• Manage the end to end process for Internal Unionized postings (all locations)
• Manage the Unionized Internal Referral program – support employees with the transition of the process from paper to online applications
• Assist the TA’s with new hire onboarding data entry
• Support weekly New Hire Orientation preparation and facilitation
• Provide backup support to the HR Front Desk
• Assist in coordinating job fairs
• Assist in the coordination of the Coop Summer Student hiring (Seasonal Project)
• Assist in weekly/monthly/annual reporting and presentations
• Assist in managing the Unionized Employee Locker program
• Provide exceptional customer service to all employees

Key skills: 

• Organization: stay on top of recurring weekly tasks. Complete tasks and deliver results in a timely manner.
• Communication: communicate your questions, needs or instructions clearly and concisely with employees at many different levels
• Teamwork and collaboration: Contribute with ideas and insights, be open to others ideas or criticisms and ask for help when needed. Understand what needs to be done and respect the timelines of others that may depend on you to complete their work.
• Self-Awareness: Recognize your strengths and weaknesses. Understand how your personally style or approach will impact others and learn to adapt to be successful in working with all different types of people.
• Creativity and problem solving: when faced with a challenge, identify potential solutions based on precedence or new ideas.
• Resiliency: approach challenges with a positive, can-do attitude. Take ownership of and learn from your mistakes.

Additional information: 

• 3 weeks paid vacation.
• Eligible for health & dental benefits after 3 months (this includes an employee assistance program and travel insurance).
• An onsite cafeteria with free coffee & tea and subsidized food.
• 10% discount on select items at the Chicken Shop.

About the employer: 

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Today, Roche Canada employs nearly 2,000 people at its offices in Mississauga, Ontario, in Laval, Quebec, and across the country from coast to coast to coast.

As of January 4, 2022, Roche requires all new employees who work in Canada to be fully vaccinated against COVID-19 on the date they take office. This requirement is a condition of employment at Roche that applies regardless of whether the position is on a Roche campus or remotely. If you have a valid reason for not being fully immunized, which is limited to certain specific medical reasons or other valid reasons protected by applicable human rights laws, you may request an exemption and / or adaptation measures regarding this vaccination requirement.

About the team: 

The Strategic Corporate Communications team is a group who serves six functions across our Mississauga site. A group of passionate individuals, our focus spans philanthropy, employee engagement, executive leadership communications, and product communications. Our mission is to ignite a passion for Roche and the things that matter to those we engage with in Canada. Our objective is to ensure Roche Canada employees are engaged, motivated and connected to Roche, and that they have the information they need to show up as their best self, complete the job at hand, and act as ambassadors internally and externally.

The Roche Canada reputation is best in class.

Canadian patients have access to the best innovation in healthcare, when they need it, with Roche Canada as a leading partner to drive this change.

About the role: 

Your Department Projects (what will you learn?)

• Social media best practices
• Social media content creation
• Writing different types of content
• Content creation (internal and external channels)
• Platforms for employee engagement
• Platforms for communication (email campaign platform)
• Enhanced writing skills
• Event management and support (internal/external)

Key Responsibilities:  

• Social media content creation and channel management (LinkedIn, X, rochecanada.com and Roche Canada blog)
• Content creation for internal and external audiences
• Supporting work with brand teams
• Therapeutic area content
• Disease awareness campaigns
• Content creation (social media, slide presentations, media materials)
• Supporting events – internal and external
• Supporting Communications team needs
• Meeting support
• Vendor support
• Editing and reviewing content (internal/external)
• Contributes to employee engagement, including social events across the organization
• Ensures appropriate processes and compliance frameworks are sustainably implemented in an efficient manner
• Philanthropy work: internal/external

Day/Week in the role: 

• Weekly touchpoints with the team to collaborate on key topics and challenges
• Working with team members across various projects both internal and external
• Helping with site-related events
• Helping with written communications for internal and external channels

Key skills: 

• Organization: Organizational skills, ability to manage multiple priorities and tasks from across the team.
• Teamwork and collaboration: Ability to work well within a team environment.
• Communication: Excellent communication, collaboration, and interpersonal skills.
• Creativity and problem solving: Willingness to offer new solutions and ideas to the team that will help benefit new and ongoing projects.
• Self-Awareness: Complements our culture and the standards that guide our daily behavior & decisions: Integrity, Courage, and Passion

About the employer: 

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Pharma Canada has its office in Mississauga, Ontario and employs over 1500 employees. The Mississauga facility is bright, vibrant, fosters collaboration and teamwork, and is reflective of Roche’s truly innovative culture.

About the team: 

The Corporate Services Department is a team of 12 full time employees that support the entire organization through a diverse collection of services (Building/Site Operations, Safety, Security, Health, Environment (SHE), Graphic Design & Print, Language Services, Travel and Fleet).  Our customers are our employees and we enable them to do their best work and deliver what patients need next.

About the role: 

This role will primarily be responsible to support and collaborate with two team members of the team in the area of Facilities/Site Operations.  This role will bring creative thinking, ideas for project planning and help execute projects scheduled for 2025. Key projects listed below.

Your Department Projects (what will you learn?)  

• Contribute to the creation of the Site Sustainability Strategy with a focus on environmental sustainability
• Execute projects selected from the Sustainability Strategy (eg: lighting upgrade, landscaping changes)
• Represent Facilities and partner with customers to support onsite events and meetings
• Contribute to projects that enhance the work environment and workplace experience for the employees (eg: review workspace design, research new items and replacements, Transportation strategy and others)
• Contribute to projects requiring partnership with the property management company or several onsite service providers (preventative maintenance planning, compliance & inspections, contractor safety and others)

Day/Week in the role: 

A typical week will include:

• 20% of time will be meeting with your team and internal customers
• 20% research and project planning
• 40% project execution
• 10% admin tasks associated to task management
• 10% personal development and learning

Key skills: 

• Communication: Ability to clearly and effectively communicate with your team and customers, problem solve by effective listening, influence by understanding your customer’s needs.
• Teamwork & Collaboration: Ability to excel in a team environment with professionalism and a customer service mindset aligned to our corporate culture and values.
• Organizational Skills: ability to self-manage multiple priorities and assigned tasks.
• Self-Awareness: Recognize your strengths and weaknesses and be willing to continuously learn and develop.  Be confident and comfortable giving and receiving feedback
• Resiliency: Have a willingness to pivot with change, recognize and leverage opportunities that recharge your batteries.
• Creativity: have confidence and willingness to offer new solutions and ideas to the team that will help benefit new and ongoing projects.

Additional information (optional):    

This Intern opportunity has a focus with the Site Operations (Facilities) area of Corporate Services; however, opportunities will exist that allow you to collaborate and learn from other areas of the department and the organization.

About the employer: 

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Pharma Canada has its office in Mississauga, Ontario and employs over 1500 employees. The Mississauga facility is bright, vibrant, fosters collaboration and teamwork, and is reflective of Roche’s truly innovative culture.

As of January 4, 2022, Roche requires all new employees who work in Canada to be fully vaccinated against COVID-19 on the date they take office. This requirement is a condition of employment at Roche that applies regardless of whether the position is on a Roche campus or remotely. If you have a valid reason for not being fully immunized, which is limited to certain specific medical reasons or other valid reasons protected by applicable human rights laws, you may request an exemption and / or adaptation measures regarding this vaccination requirement.

About the team: 

The Enterprise Operations (EO) Division has a vision to deliver 3-5x more impact at half the cost to Roche by enabling teams to focus on what matters most – patients and the healthcare system. Our Division of ~37 employees is made up of six sub-teams – Meeting and Conference Planning, Solutions Excellence Associates (SEA) Network, Operation Associates, Systems and Processes, Enterprise Operations Partners, and Learning and Development – all passionate about maximizing the efficiency and effectiveness of the affiliate operating model.

About the role: 

This role will primarily be responsible to support and collaborate with the SEA Network.  The SEA Network applies comprehensive knowledge of systems, policies, and procedures to manage and coordinate a range of projects from internal stakeholders with a specific focus on the entire contract lifecycle, from vendor creation, through to payment and Business Support Programs (eg Roche Day 1 Onboarding, Summer Intern Program).  This role will also support adhoc EO Divisional initiatives.

Your Department Projects (what will you learn?)  

• Knowledge of systems, policies, and procedures of end-to-end management for contracting
• Contribute to updating SEA Network information and tools to reflect current and accurate information for the business
• Supporting the process of tiering Health Care Professionals (HCPs) and Stakeholders for the purpose of engaging and retaining services to fulfill a bonafide business need
• Supporting the process for Event Contracting & Grant Sponsorship and Donations Contracting
• Process Documentation – Contribute to writing standard operating procedures and playbooks and ensure that they are in alignment with the policies and procedures
• Learn how to collaborate with various internal stakeholders to ensure that contracts are executed smoothly, Legal and Compliance obligations are met, and payments are processed accurately and timely
• Proactively learn new applications and participate in the shaping of the SEA Network’s capabilities, to better support the business

Day/Week in the role may include: 

• Weekly (2-3 times/ week) touchpoints with the team to collaborate on key priorities and challenges
• Working daily with team members across various projects
• Updating SEA Network information and tools
• MyBuy uploads and drafting contracts
• Personal development and learning

Key skills: 

• Teamwork & Collaboration: Ability to excel in a team environment with professionalism and a customer service mindset aligned with our corporate culture and values.
• Organizational Skills: ability to self-manage multiple priorities and assigned tasks.
• Attention to detail:  ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small.
• Communication: Ability to clearly and effectively communicate with your team and internal customers, problem solve by effective listening, influence by understanding your customer’s needs.
• Self-Awareness: Recognize your strengths and weaknesses and be willing to continuously learn and develop.  Be confident and comfortable giving and receiving feedback
• Resiliency: Have a willingness to pivot with change, recognize and leverage opportunities that recharge your batteries.
• Creativity: have confidence and willingness to offer new solutions and ideas to the team that will help benefit new and ongoing projects.

Additional information (optional):    

This Intern opportunity has a focus with the SEA Network; however, opportunities will exist that allow you to collaborate and learn from other areas of the EO Division.

About the employer

As a corporate event production and management company, we help our clients strengthen their cultures and drive results through the power of transformational live and digital events and experiences. These include customized incentive travel programs, conferences, experiential workshops, launch events, and all things in between.

We are the leader in creating extraordinary experiences through events, meetings and communications that honour the contribution of individuals and inspires them to accomplish more than they thought they ever could.

Our values are a steady compass that guides everything we do:

• As a company we discovered that we value having a safe place to learn and the freedom to try new things.
• We are defined by our solution-oriented focus.
• Everyone at Wynford values taking personal ownership for their actions and responsibilities.
• We know that our colleagues are always ready to band together and will be supporting our success when a challenge needs a team-sized effort.
• We know that courageous conversations among ourselves and our clients build trust and mutual respect.
• Finally, we share a high level of integrity for the way we do business. We will do what we promise.

About the role

The IT Business Analyst position is designed to support Wynford’s digital transformation initiatives by bridging the gap between technology and business processes. The primary purpose of this role is to assist in the integration of various software platforms, streamline operations through automation, and enhance data reporting capabilities. By working collaboratively across departments, the co-op student will gain a comprehensive understanding of Wynford’s workflows and challenges, allowing them to provide valuable insights and recommendations for process improvements.

Day/Week in the role:

• Technical Integrations: (10%)
  • Develop and implement integrations between platforms such as Microsoft M365, Smartsheet, and Cvent.
• Data Reporting and Visualization: (10%)
  • Utilize Power BI and Smartsheet to create and maintain data reports and dashboards that provide actionable insights.
  • Analyze data trends to support decision-making processes.
• Process Automation: (5%)
  • Design and implement automation solutions using Power Automate (and other automation tools) to enhance efficiency across SaaS platforms.
  • Identify opportunities for automation and process improvement.
• Business Process Analysis: (50%)
  • Engage with various departments to understand their processes, tools, and workflows.
  • Analyze current practices and document recommendations for improvement.
• Registration Website Development: (5%)
  • Assist in the development of registration websites using the Cvent platform.
  • Focus on enhancing user experience and operational efficiency.
• Documentation and Diagrams: (10%)
  • Create and maintain data flow diagrams and entity relationship diagrams to map out Wynford’s processes and systems.
  • Ensure documentation is clear, comprehensive, and accessible to stakeholders.
• Collaboration and Communication: (5%)
  • Work closely with cross-functional teams to gather requirements and ensure alignment on project objectives.
  • Present findings and recommendations to team members and management.
• Continuous Improvement: (5%)
  • Stay updated on industry trends and best practices in business analysis and digital transformation.
  • Actively seek feedback and apply insights to refine processes and improve outcomes.

Key skills

Creativity and problem solving:

• Create and manage technical integrations between key platforms (Microsoft M365, Smartsheet, Cvent) to ensure seamless data exchange and improve workflow efficiency.
• Develop robust data reporting solutions using Power BI and Smartsheet, enabling stakeholders to access and interpret critical data for strategic decision-making.
• Leverage Power Automate and Smartsheet to streamline and automate business processes, reducing manual effort and minimizing errors across SaaS platforms.
• Conduct thorough analyses of existing workflows, tools, and practices, identifying areas for improvement and documenting actionable recommendations that enhance productivity.

Communication:

• Create clear and comprehensive diagrams and documentation that reflect Wynford’s processes and systems, aiding in communication and understanding across teams.
• Present technical information clearly to non-technical audiences.

Organization:

• Manage multiple tasks and deadlines effectively.
• Prioritize work and meet project timelines.
• Meticulously approach work, ensuring accuracy in technical integrations and documentation.

Teamwork and collaboration:

• Collaborate with the Registration team to develop user-friendly registration websites on the Cvent platform, optimizing the user experience while ensuring alignment with business objectives.
• Engage with various teams to understand their needs and challenges, fostering a culture of continuous improvement and innovation within the organization.

Self-Awareness:

• Foster Wynford’s culture of innovation by actively engaging with team members, seeking feedback, and applying insights gained to recommend improvements.

Other requirements:

Completion of a (degree or diploma) in Business, IT, or a related discipline regulated.

Technical Proficiency:

• Basic coding skills in languages such as Python or JavaScript.
• Familiarity with data visualization tools, particularly Power BI.
• Understanding of process automation tools like Power Automate.

Business Acumen:

• Knowledge of business processes and an understanding of how technology can enhance operational efficiency.
• Ability to align technical solutions with business goals.

Learning and Development Opportunities:

• Participation in training sessions, workshops, or seminars to enhance technical and business analysis skills.
• Create a personal learning plan, and Wynford will offer mentorship and support to help the individual reach their learning objectives.